When Bobby Harris founded BlueGrace in 2009, he saw that even the top logistics firms were overlooking the true heart of their job. So, he built a company that put its people and its customers before profit. The proof of that is evident in our core values, our caring culture, our countless community efforts, and in the heartfelt testimonials from our customers.
If companies want superior supply chain management services and best-in-class technology, they turn to BlueGrace®. Why? Our progressive approach to transportation management helps customers of all sizes drive savings and simplicity into their supply chains.
BlueGrace provides a substantially higher level of support and training than most franchise systems, and we pride ourselves on it. For every 15 BlueGrace franchisees, there is one support person — far lower than the typical franchise support ratio of 50:1. Our corporate and support teams are comprised of executives with first-hand experience of many facets of the freight industry, and they're eager to see our franchisees through establishing and maintaining a great business venture.
Why Our Franchise?
We develop relationships with franchisees, starting with their initial training, that last for years. After a franchisee's grand opening, we continue contact in various ways. Our training and support program includes:
Two weeks of initial webinar training.
One week of initial on-site training.
Biweekly franchise calls with the support team.
Monthly owner conference calls.
Regionalized "power group" sessions with executives.
During our initial training, we provide two weeks of training online and one week of training at our home office in Tampa. All online training consists of seminars performed via webcam. After the first week of online training, trainees arrive in Tampa for another week before returning home for a second week of online training. Training covers logistics management, billing, transportation management systems, customer relationship management systems, and sales process and positioning on our service and value for customers.
We gauge prior experience in sales and freight and adjust our training and support plan to fit each franchisee. Ramp-up time varies based on that experience.
Highly involved franchise support team
BlueGrace support staffers provide franchisees ample service overall, and they also are assigned to ones with whom they share a personality, based on a culture index, to create an in-depth relationship needed to run a business well. The support staff helps franchisees grow their businesses, contacting them several times a week to talk sales and operations.